Returns / Cancellations / Refunds
Money back guarantee: for goods returned within 14 days from package delivery at the customer's address. (Return policy applies in conformity with the European Law)
The product must be returned in the same condition as it was received. The buyer must also include:
All returned products must be received in good condition. Goods will not be accepted if they are damaged or scratched.
- • All packaging such as boxes, bags, and tags
- • Accessories such as cords and remotes
- • All items included in a bundle
If the product is returned because the buyer changed his mind or purchased it by mistake, the buyer is responsible for paying the costs of returning the goods.
KITT Tuning aims to process returns within 2 working days of receipt of the return; refund can be issued by the following working day under the normal circumstances.
- • If the buyer cancels the order before dispatch, KITT Tuning will fully refund the order.
- • If the buyer cancels the order after dispatch, KITT Tuning will refund only the item cost (without the shipping cost). The refund will be made after the package returns to KITT Tuning.
In case the buyer purchases a product that is out of stock, KITT Tuning will refund the order.